TERMS AND CONDITIONS
RETURN POLICY
At QC Industry, we take pride in the quality of our products. We know, however, that sometimes things don’t turn out perfectly. Whether the wrong item was purchased, it doesn’t meet expectations, or is damaged or defective, we want you to know that QC Industry is committed to making it right. If you’re not 100% satisfied with your order, you can return it within 30 days of purchase for a replacement or a refund (subject to the limitations below).
“LIKE NEW” PRODUCT RETURN POLICY
“Like New” products are pre-owned and have been fully tested. Quantities are limited and are only available while supplies last. There is no Manufacturer warranty. These products carry a 30 Day Guarantee.
PRODUCT WARRANTY
Warranty claims for defective items are presented to the manufacturer of the item. Please contact the manufacturer directly for assistance with making a warranty claim. They will need a copy of your QC Industry sales receipt and they may arrange repair or replacement for you, as per the terms of their warranty details. Some warranties are handled in house by QC Industry. This includes all solar and winter cover warranties and most Hayward products. Please contact our Customer Care Department with any questions or concerns.
DAMAGED PRODUCT
If your package has been shipped by FedEx and arrives damaged, you have two different options: If the driver is still present at the time of the delivery you can refuse it and contact our Customer Service Department immediately. If the driver is not present when you receive your package, contact our Customer Care Department immediately. We will contact FedEx to file a claim and reship a new product to you.
RECEIVED WRONG PRODUCT
If you received a product other than the one you ordered, please contact our Customer Care Department within 7 days to rectify the issue. QC Industry will assist with a return shipping label and a reshipment of the correct product.
EMAIL REPLIES
Please note that sometimes customers have a lot of trouble receiving emails due to the use of anti-spam protection software and firewall programs. This is specifically a problem with AOL, Hotmail and SBC Global email accounts. Although sometimes useful, these programs are causing a tremendous amount of frustration and confusion for both our customers and our Customer Care Staff. We do respond to each and every Order Status Request promptly. If you do not get your email response in your normal email “in-box”, please check your “spam” or “bulk email” folders in your email program for our response. If you get your email through a business (or work) computer system, you may also want to make sure that anything from QC Industry is not being blocked by commonly used firewall protection programs such as “Barracuda”, “Spam Assassin” and others. You may also want to add [email protected] to your “contact list” or “group list” to ensure that you receive our communications about your order. Please realize that we cannot be responsible for misdirected emails or the failure of anti-spam software that may or may not be installed on the computer or system you use to access your email account.